> ## Content Index > Fetch the complete content index at: https://kandid.ai/blog/llms.txt > Use this file to discover other available public pages before exploring further. # Gorgias vs Tidio: Shopify Support Chatbot - URL: https://kandid.ai/blog/gorgias-vs-tidio-shopify-support-chatbot/ - Published: 2026-10-24T04:47:19.000Z - Updated: 2026-10-24T04:47:19.000Z - Author: Pulkit Garg - Tags: Business Comparison, Shopify AI Chatbots, Customer Support, Shopify, Ecommerce Chatbots, Product Comparison > **Quick Summary:** Tidio is usually the cheaper Shopify support option for small and mid-size stores, with flat plans and up to 200 Lyro conversations around $39 per month. Gorgias fits growing, support-heavy teams that need a full helpdesk, deeper Shopify order actions, and unlimited agent seats, but its per-ticket and per-resolved-interaction billing can cost more as AI volume rises. If chat should drive sales rather than simply resolve support tickets, compare Kandid as an AI sales assistant for Shopify. This Gorgias vs Tidio comparison comes down to billing units: Gorgias charges per ticket plus per AI interaction, Tidio per visitor plan plus Lyro quota. In this Gorgias vs Tidio breakdown, we cite each vendor's current prices and name the volume where one stops making sense. Pick your Shopify support chatbot by cost at volume, not the demo. ## Gorgias vs Tidio for Shopify Support Chat: At a Glance | | Gorgias | Tidio | | -------------------------- | --------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- | | Entry price | Helpdesk plans from $10/month on Shopify App Store; AI Agent on every plan | Free tier; paid Shopify plan around $39/month or $390/year including up to 200 Lyro conversations | | How AI usage is billed | Per resolved AI interaction, roughly $0.90 to $1.00 each, on top of ticket-volume tiers | Quotas of Lyro AI conversations included per tier, with paid add-on conversation packs beyond that | | AI scope | AI Agent that resolves support conversations and can trigger Shopify order actions | Lyro AI agent trained on your pages and docs, with escalation rules set via Lyro Guidance | | Shopify integration depth | Deep, native catalog, order and revenue reporting integration | Native Shopify app with order status lookup, product recommendations and a shared inbox | | Human handoff and channels | Ticketing desk with unlimited agent seats and escalation to human agents | Handoff to live agents plus Facebook Messenger, WhatsApp and Instagram channels | | Best fit | Growing and high-volume stores that need a full helpdesk, not just a chat widget | Small and mid-size stores wanting affordable live chat, easy setup and AI add-ons | ## How Gorgias and Tidio Compare ### Gorgias Gorgias is a Shopify-first AI helpdesk that bundles support chat, ticketing, order actions and revenue reporting in one place. It suits growing, high-volume stores that need a full helpdesk rather than a simple chat widget. ![Gorgias](https://assets.snowseo.com/organization-813abc9e-b233-44b2-ae76-4bd670b7e4d1/brand-R0iMcAIFDKu8Brq0IQGR6SjFzQ1H1NWI/library/list-item-images/www.gorgias.com-pricing-1792817172139.webp) Gorgias **Key strengths** - Deep, native Shopify catalog, order and revenue reporting integration - Unlimited agent seats with human escalation on every plan - AI Agent that resolves conversations and triggers Shopify order actions ### Tidio Tidio is a live chat and Lyro AI chatbot platform built for small and mid-size ecommerce and service businesses. It appeals to stores that want affordable live chat, quick setup and AI as a paid add-on. ![Tidio](https://assets.snowseo.com/organization-813abc9e-b233-44b2-ae76-4bd670b7e4d1/brand-R0iMcAIFDKu8Brq0IQGR6SjFzQ1H1NWI/library/list-item-images/www.tidio.com-pricing-1792817173207.webp) Tidio **Key strengths** - Free tier plus a Shopify plan around $39/month with up to 200 Lyro conversations - Native order status lookup, product recommendations and shared inbox - Facebook Messenger, WhatsApp and Instagram channels alongside live chat handoff ## What Each Tool Actually Charges For **Short answer:** for a Shopify store, Tidio is usually cheaper. Gorgias bills per ticket plus per resolved AI interaction, while Tidio offers a free tier and flat plans with a set number of Lyro AI conversations. ### Worked Cost Example at 500 Monthly Conversations Here's a labelled hypothetical: say your store handles 500 chats a month and AI answers 200 of them. - **Gorgias:** a mid-tier helpdesk plan (tiers start around $10/month) plus roughly $0.90 to $1.00 per resolved AI interaction, so about $180 to $200 extra for those 200 AI answers. - **Tidio:** a Shopify plan around $39/month, which includes up to 200 Lyro conversations, covering your AI volume in the base price. Exact totals depend on the tier you pick, so compare [current chatbot pricing](https://kandid.ai/blog/ecommerce-chatbots-choose-a-bot-for-multilingual-support/) before you commit. ## How Much Support Each AI Agent Actually Handles Which one has better AI support automation for Shopify? Tidio's Lyro wins on conversational answers trained on your help docs, while Gorgias's AI Agent is stronger for order-related actions inside its helpdesk. Both resolve routine tickets without a human. - **Lyro**: answers product, shipping and policy questions from your knowledge base - **Gorgias**: tracks orders, edits and refunds directly in chat ![Merchant reviewing automated customer](https://assets.snowseo.com/organization-813abc9e-b233-44b2-ae76-4bd670b7e4d1/brand-R0iMcAIFDKu8Brq0IQGR6SjFzQ1H1NWI/library/ai-images/ai-image-1792817213500-ymbhsd.webp) Merchant reviewing automated customer Lyro leans on synced Shopify data for order status and product recommendations, so pre-sale questions feel conversational. Gorgias ties every AI answer to the ticket, which helps teams that live in one inbox and measure resolutions per agent. ## Setup Effort, Channels and Human Handoff ![Generated illustration](https://assets.snowseo.com/organization-813abc9e-b233-44b2-ae76-4bd670b7e4d1/brand-R0iMcAIFDKu8Brq0IQGR6SjFzQ1H1NWI/library/ai-images/ai-image-1792817204814-5680mg.webp) Generated illustration ### Choosing for a Two-Person Support Team Gorgias is the deeper Shopify support chatbot: email, chat, WhatsApp, Messenger and Instagram in one helpdesk, with Shopify order actions like refunds and edits inside the ticket. Setup takes longer because you configure channels, macros and AI intent. Tidio installs in an afternoon, but its strength is chat-first coverage with Lyro, not full inbox work. Both offer human handoff rules, so test whether live-agent takeover feels smooth on your busiest channel before you commit. A purpose-built assistant such as Kandid handles handoff differently, since it answers from your store data and passes edge cases to people. ## Which Should You Choose: Gorgias or Tidio? - **Pick Gorgias** if your store is support-heavy, lives in tickets and email, and wants an AI helpdesk with Shopify order actions built in. - **Pick Tidio** if you want live chat first, a free tier, and a predictable Lyro conversation quota instead of per-resolved-interaction billing. - **Small stores on a budget?** Tidio usually wins on cost at low volume; Gorgias pays off once ticket complexity grows. ### Where a Third Option Fits Better Neither tool fits if your goal is sales, not just support. If chat should *sell* (answering product questions, guiding discovery and recommending items), look at Kandid, an AI sales assistant for Shopify stores, among the Gorgias alternatives worth comparing. Support tools deflect tickets; a sales agent works toward the cart. Match the tool to the job before you compare price tags. ![Kandid homepage](https://assets.snowseo.com/organization-813abc9e-b233-44b2-ae76-4bd670b7e4d1/brand-R0iMcAIFDKu8Brq0IQGR6SjFzQ1H1NWI/screenshots/screenshot-homepage.png?v=1782889980333) Kandid homepage If Gorgias pricing per interaction or Tidio's quotas don't fit your store, see how [Kandid](https://kandid.ai/?ref=kandid.ai) handles AI sales and support for Shopify. ## Frequently Asked Questions ### Q1: gorgias vs tidio shopify support chatbot **Which is better for Shopify support?** Pick Gorgias if you need a full helpdesk with order actions; pick Tidio for affordable live chat with a predictable Lyro quota. ### Q2: Is Gorgias or Tidio cheaper at high chat volume? Tidio, usually. Flat plans with Lyro conversation quotas beat Gorgias's per-resolved-interaction billing once AI answers scale. ### Q3: Can I switch between the two later? Yes. Both offer Shopify app installs and export tools, so migration mainly means retraining AI content and rebuilding macros. ## Conclusion The Gorgias vs Tidio choice is a billing-model choice: per-ticket plus per-resolved-interaction pricing versus flat plans with a Lyro conversation quota. Small stores usually save with Tidio; high-volume helpdesks justify Gorgias. If chat should drive revenue, compare an [AI sales assistant for Shopify](https://kandid.ai/shopify-ai-sales-agent?ref=kandid.ai) instead.