Help shoppers find the right productwith an AI sales assistant
Kandid gives ecommerce brands a catalog-aware way to answer product questions, recommend relevant items, and guide each conversation toward a useful next step.
From product question to confident next step
Give shoppers practical help while they decide, then make it easy to continue with your store or your team.
Answer product questions
Give shoppers a conversational way to ask about product details, options, availability, delivery, and store policies using the information you provide.
Guide product discovery
Kandid can recommend relevant products and variants, then show a path to the next step in the purchase journey.
Bring in your team
Configure human handoff for questions that need judgment, account help, or a personal response from your support team.
Build a useful sales conversation
Start with the information your team already uses and improve the experience as you learn what shoppers ask.
- 01
Connect your sources
Add your catalog, product information, store policies, and brand guidance so the assistant has useful context for customer questions.
- 02
Shape the conversation
Choose the questions and actions your team wants the assistant to handle, then test answers with real shopper scenarios.
- 03
Review and improve
Use conversation outcomes and customer questions to refine your product information, instructions, and escalation rules.
Meet customers where they shop
The conversation can start on your storefront or in a social channel. Connection and setup requirements vary by channel.
Website chat
Help shoppers while they browse product, collection, and homepage content.
See the Shopify workflowInstagram conversations
Answer product questions in DMs and route conversations to your team when needed.
Explore Instagram AI salesWhatsApp conversations
Support product discovery and customer questions in a channel your customers already use.
Explore WhatsApp AI salesA practical toolkit for ecommerce teams
Use the features that fit your customer journey. Keep the assistant grounded in your product information, and give your team a clear role when automation should stop.
Review these details before launch
A strong sales assistant depends on good sources, tested actions, and clear boundaries for each channel.
Keep product information current
Answer quality depends on the catalog, policies, and guidance you provide. Review the products and variants the assistant can use before launch.
Test cart behavior in your storefront
Cart actions depend on the channel, Shopify setup, selected variant, and any custom integration. Test them with your theme before promoting the flow.
Set clear escalation rules
Order lookups and human handoff are configurable features. Decide when the assistant should look up an order, transfer a conversation, or return to AI after a timeout.
Choose channels deliberately
Website, Instagram, and WhatsApp have different connection and approval steps. Start with the channel where your shoppers already ask for help.
See Kandid in action
Explore the product walkthrough, then discuss your catalog and customer questions with our team.
Ecommerce chatbot and AI sales assistant questions
- What is an AI sales agent for ecommerce?
- It is a conversational assistant that helps shoppers understand products, compare options, and decide what to do next. Kandid uses your catalog and instructions to support product discovery and sales conversations.
- Can Kandid recommend products from my catalog?
- Yes. Kandid can use selected catalog products, variants, prices, availability, and other connected context to answer questions and return product recommendations. Keep your source information accurate and review the results before launch.
- Can shoppers add products to their cart from chat?
- On supported website storefronts, cart integration can let shoppers select a product variant and add it from a recommendation card. This depends on the Shopify setup and any custom cart integration, so test the flow with your theme.
- How does Kandid work with my support team?
- Configure the assistant for routine product and support questions, then hand off conversations that need a human. Working hours, notifications, and fallback behavior should be set up for your team.
- Which channels can I use?
- Kandid supports website chat, Instagram, and WhatsApp workflows. Each channel has its own connection and setup requirements; you can start with one channel and expand as your process is ready.
See how Kandid could fit your sales workflow
Bring your catalog, customer questions, and escalation process to a focused product conversation.