Sales assistance and live chat for Shopify

An AI chatbot for your Shopify store

Kandid answers product questions, recommends relevant items and helps shoppers add products to their cart. Give customers a way to track orders and reach your team when they need a human.

Install on Shopify Book a demo

Free to install. Paid plans and usage charges may apply. Explore pricing

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Help shoppers take the next step

Bring product guidance, routine order questions and live support into the same conversation.

Product question → recommendation → cart

Use your product catalog to answer shopper questions and recommend relevant items. With cart integration enabled, shoppers can choose a product variant and add it to their Shopify cart from the conversation.

Order question → order status

Enable order lookups so customers can ask about an existing purchase. Kandid uses the order details they provide to find available status information for a matching Shopify order.

A question for your team → human handoff

Let shoppers request a person when they need more help. Configure handoff availability and working hours, then continue the conversation from your team inbox.

Set up Kandid for your store

  1. 01

    Install and connect your store

    Install Kandid from the Shopify App Store and complete the connection steps. Review the requested permissions and your plan before continuing.

  2. 02

    Prepare your catalog and answers

    Import your Shopify products and review the information available to the agent. Add store policies and useful product details, then configure your branding and handoff settings.

  3. 03

    Test, then enable the storefront widget

    Preview answers with real product questions. Check product variants, cart actions and support requests, then enable the Kandid app embed in your Shopify theme.

See how widget customization works

Explore the product walkthrough, then book a demo to discuss your catalog and support workflow.

Product guidance that uses your catalog

Kandid is a fit for merchants who want conversational help with product discovery, alongside routine support and access to a human team. Give the agent the product details and store policies it needs to answer your customers.

Review answers about sizing, compatibility, delivery and returns before launch. Keep your source information current and decide which questions your team should handle.

Measure useful conversations

Review customer questions and conversation outcomes alongside your store data. Track whether shoppers find suitable products, add them to the cart and complete a purchase.

Revenue associated with a chat is not the same as extra revenue caused by that chat. Compare similar traffic and time periods when evaluating conversion, order value and support workload.

Choose a plan for your store

Kandid is free to install, with paid plans and usage charges available. Compare visitor and product allowances, included features, trial terms and additional charges on the Shopify App Store before choosing a plan.

View Shopify pricing

Shopify chatbot questions

What does a Shopify AI chatbot do?
An AI chatbot helps shoppers ask questions in a conversation. Kandid uses store and product information for product guidance and recommendations, supports add-to-cart actions, and offers order tracking and human handoff when configured.
Does Kandid need setup after installation?
Yes. Connect your store, import and review your product information, configure the agent and test its responses. You also need to enable the storefront app embed. Answer quality depends on the information and instructions you provide.
Can customers add products to their Shopify cart from chat?
Yes, when Shopify cart integration is enabled. Product recommendations can include variant selection and an add-to-cart action. Test this with your storefront theme and product variants before launch; Shopify checkout still handles the purchase.
Can shoppers track orders or talk to a person?
Kandid supports Shopify order lookups and human handoff. Enable the features you need, configure handoff availability and working hours, and test customer identification and escalation before going live.
How much does Kandid cost for a Shopify store?
Kandid is free to install, with paid plans and usage charges available. Check the Shopify App Store listing for current visitor and product allowances, plan features, trial terms and additional charges before choosing a plan.

Explore your options

See how Kandid fits your Shopify store

Start with your catalog, your customer questions and a clear path to human support.

Install on Shopify