Refund Policy
Important information about our no-refund policy for digital products
Last updated: January 15, 2025
Kandid is a subscription. You can cancel at any time and keep access until the end of the period you have paid for. Refund requests are assessed individually, in line with the consumer protection laws that apply to you.
Every paid plan includes a free trial — we recommend evaluating Kandid fully before your first charge. If something is not working as expected, contact support first.
Subscription Service
Kandid, operated by YOUSEAI TECHNOLOGY, is a subscription-based software service. You are billed for access to the service for a recurring period rather than for a one-off product.
Case-by-Case Assessment
Refund eligibility is determined on a case-by-case basis in accordance with applicable consumer protection laws and the terms of your subscription. If you believe you are entitled to a refund, contact us and we will review your request.
Free Trial
Paid plans include a free trial period. We encourage you to evaluate Kandid fully during the trial, before any charge is taken.
Cancel at Any Time
You may cancel your subscription at any time from your billing settings in the dashboard, or by contacting support.
Access After Cancellation
When you cancel, your subscription remains active until the end of the billing period you have already paid for. You are not charged again after that.
Partial Periods
Unless required by applicable law or agreed with us in writing, we do not pro-rate charges for a partial billing period that has already begun.
Incorrect Charges
If you have been charged incorrectly — for example, a duplicate charge or a charge after cancellation — contact us and we will investigate and correct it.
Service Failures
If a fault on our side prevented you from using the service for a material period, tell us. We will look at what happened and what remedy is appropriate, which may include a credit or refund.
Payment Processing
Payments are handled by our payment processors, including Stripe and, for Shopify merchants, Shopify Billing. Where a charge originates through Shopify, some billing adjustments may need to be made through Shopify.
Consumer Protection Law
Nothing in this policy limits or excludes any right you have under the consumer protection laws that apply to you. Where those laws give you a right to a refund or cancellation, that right prevails over this policy.
Right of Withdrawal
If a statutory cooling-off or withdrawal right applies to your purchase in your jurisdiction, you may exercise it in accordance with that law by contacting us.
Business Customers
Some consumer protections apply only to individuals purchasing outside a business context. Where you subscribe as a business, different terms may apply.
Contact Support
Email support@kandid.ai from the address associated with your account. Include the workspace or store name and the charge you are asking about.
What Helps Us Assess It
Tell us what happened and what outcome you are looking for. If the request relates to a service problem, details of when it occurred help us investigate.
Our Response
We aim to acknowledge refund requests promptly and will tell you the outcome and our reasoning. Approved refunds are returned to the original payment method.
Before You Cancel
If Kandid is not working the way you expected, contact support first — many issues are configuration-related and can be resolved quickly.
Questions About This Policy
For any question about billing, cancellation, or this policy, contact us at support@kandid.ai.
Related Terms
This policy should be read together with our Terms of Service, which govern your subscription.
If you have questions about this refund policy or need assistance with your purchase, please contact us:
Business Entity: YOUSEAI TECHNOLOGY
Product: Kandid
Billing and Refunds: support@kandid.ai
Related Terms: Terms of Service
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Refund Policy on this page and updating the "Last updated" date. Any changes will apply to purchases made after the updated policy takes effect.