Kandid vs Gorgias: Which Shopify Chatbot Is Cheaper?
Quick Summary: Kandid is usually cheaper for Shopify stores, with paid plans starting at USD 19 a month, while Gorgias starts at USD 60 for 300 tickets and can reach USD 360 for 2,000 tickets. Gorgias may cost less for stores handling 200 or fewer tickets monthly, especially with manual support, but ticket overages and separate AI charges can make it expensive as volume rises. The right choice depends on actual monthly visitors, conversations, and ticket volume, including peak-season spikes. For most Shopify stores, Kandid is cheaper than Gorgias: Kandid pricing starts at USD 19 a month, while Gorgias bills roughly USD 60 to USD 90 from Basic upward. But each tool meters different things, so the real answer depends on your conversation volume. This comparison, written by the Kandid team, works out actual monthly costs at a stated volume and names where Gorgias wins.
Kandid vs Gorgias Pricing: At a Glance
| Kandid | Gorgias | |
|---|---|---|
| Entry price | Free to install; paid monthly plans start at USD 19 (checked September 2026 on the Shopify App Store listing) | USD 10 per month on Starter; tiered plans run to USD 900 per month on Advanced (monthly billing) |
| What the plan meters | Conversation and visitor volume on the storefront, with a product catalog limit on the entry tier | Helpdesk tickets per month, not agent headcount, plus separately billed AI Agent resolutions |
| Included usage | Free tier covers 1,000 visitors and up to 100 products; paid plans advertise a seven-day trial | 50 tickets on Starter, 300 on Basic, 2,000 on Pro and 5,000 on Advanced, with Enterprise quoted |
| Overage and add-on charges | Usage charges apply beyond the selected plan allowance; confirm overage rates on the listing before publishing | Overage of roughly USD 0.36 to USD 0.40 per ticket, plus AI Agent usage charges and optional Voice or SMS |
| Best fit | Shopify and D2C stores focused on product discovery, recommendations and conversion support | Stores with a staffed support team that need helpdesk, order workflows and unified inbox tooling |
How Kandid and Gorgias Compare
Kandid
Kandid is an AI chatbot and live chat platform built for Shopify merchants and D2C teams. Its AI sales assistant answers catalog questions, guides product discovery, recommends products and hands off to humans. Paid plans start at USD 19 a month, with usage billed by conversations and visitors.
Key strengths
- Free tier covers 1,000 visitors and up to 100 products
- Paid plans include a seven-day trial
Gorgias
Gorgias is an ecommerce customer experience platform combining a helpdesk inbox, live chat and an AI Agent for Shopify and other storefronts. It suits stores with a staffed support team. Any Gorgias plan comparison starts with its ticket-based pricing, which runs from USD 10 on Starter to USD 900 on Advanced.
Key strengths
- Unified helpdesk inbox with order workflows
- Optional Voice, SMS and AI Agent resolutions
What Gorgias Actually Charges a Shopify Store
Gorgias bills by ticket volume, not per agent. Five tiers cover most stores: Starter at USD 10 for 50 tickets, Basic at USD 60 for 300, Pro at USD 360 for 2,000, Advanced at USD 900 for 5,000, and Enterprise at a custom quote, per Gorgias pricing data.
The five Gorgias tiers and what each one includes
Every tier includes unlimited agent seats and the core helpdesk: email, chat, social and SMS inboxes, plus Shopify order actions. Higher tiers add automation limits, integrations and AI features, but headcount never changes your bill.
Where the real Gorgias bill comes from
Overage is the catch. Once you exceed your ticket bucket, each extra ticket costs roughly USD 0.40 on Starter and Basic, or USD 0.36 on Pro and Advanced, and AI Agent usage is billed separately. Growth in support volume, not staff size, drives the invoice.
How Kandid Pricing Is Structured
Kandid is free to install, and its paid monthly plans start at USD 19 (checked September 2026 on the Shopify listing). Usage charges apply, so free installation does not mean unlimited free usage.
What the free install actually covers
The free tier covers 1,000 visitors and up to 100 products. That suits small catalogs or a test run. Once traffic passes the allowance, you need a paid plan or usage charges start.
What the USD 19 starting price covers
The USD 19 entry plan adds fuller product discovery and recommendation usage, billed by conversations and visitors. Paid plans also advertise a seven-day trial. Check the listing for each tier's exact allowances and overage rates before you commit.
Is Kandid Cheaper Than Gorgias at 1,000 Conversations a Month?
Running the numbers at 1,000 conversations a month
Yes, for most Shopify stores. Kandid's paid plans start at USD 19 a month, while Gorgias' Basic plan costs USD 60 for 300 tickets. A 1,000-conversation month maps well past Basic, so you'd hit the Pro tier at USD 360 or pay roughly USD 0.40 per extra ticket on overage. Kandid's free tier covers 1,000 visitors on its own.
Where the comparison flips
Gorgias can work out cheaper when your ticket volume stays small and your team handles most chats manually. If you resolve 200 or fewer tickets a month, Basic at USD 60 beats a heavy Kandid usage bill. But every ticket you deflect to automation eats that bucket, and helpdesk ticket pricing punishes AI usage in a way conversation pricing does not.
Which Should You Choose: Kandid or Gorgias?
A five-step way to check the price for your own store
- Pull last month's ticket count and chat volume from your helpdesk.
- Match that number to each Gorgias tier, then add the per-ticket overage you'd likely pay.
- Estimate your monthly visitors and conversations, then price them against a usage-based chatbot.
- Add AI Agent charges separately, since both tools bill them outside the base plan.
- Recheck totals during peak season, when volume spikes change which tier wins.
If you're deciding on an AI sales agent for your store, run these numbers against real data, not advertised tiers.
If Kandid fits your ticket volume better, see how its AI sales agent for Shopify handles product questions before you commit to a pricier support plan.
Frequently Asked Questions
Q1: Is Kandid cheaper than Gorgias for a Shopify store?
Usually yes. Kandid starts at USD 19 monthly; Gorgias Basic costs USD 60.
Q2: Kandid vs Gorgias pricing: which Shopify chatbot costs less at 1,000 conversations a month?
Kandid. At 1,000 tickets, Gorgias pushes you to Pro at USD 360.
Q3: How much does Kandid cost per month for Shopify stores?
USD 19 entry, billed by conversations and visitors, with usage charges beyond allowances.
Conclusion
For most Shopify stores, Kandid costs less: USD 19 versus Gorgias' USD 60 Basic tier. But small ticket volumes can flip the math, so price both against your own monthly volume.
