Kandid vs Zipchat: Shopify AI Chatbot Pricing Compared
Quick Summary: Kandid is usually the cheaper choice for Shopify stores with fewer than 10,000 monthly visitors, starting at $19 per month with a free tier covering 1,000 visitors and 100 products. Zipchat costs more, starting at $80 per month on its Shopify listing, but suits businesses that need AI agents across WhatsApp, email, Instagram, Messenger, and website chat. Kandid meters usage by visitors and focuses on product discovery, while Zipchat meters AI replies, making Zipchat better for high-volume, multi-channel support.
Kandid starts at $19 a month. Zipchat's published entry tier sits at $80 on its Shopify listing, so most stores under roughly 20,000 monthly visitors pay less with Kandid's pricing plans, while Zipchat fits teams needing its WhatsApp, social and email agents. Both vendors meter usage differently and update prices often, so we checked both pricing pages on 11 November 2026 and compared them below.
Kandid vs Zipchat: Pricing Compared Side by Side
| Kandid | Zipchat | |
|---|---|---|
| Entry price | $19 per month (Starter, billed monthly) or $199 per year | $80 per month on the Shopify listing, or $768 per year; pricing page lists plans from $64 per month billed annually |
| Free tier | Free to install, includes 1,000 visitors and up to 100 products | Limited free usage reported by third-party reviews, not clearly defined on the vendor pricing page |
| How usage is metered | Monthly visitors, with extra1,000 visitors at $2 each | AI replies included per tier, with higher tiers for heavier volumes |
| Higher tiers | Standard $99 per month or $999 per year, up to 10,000 visitors per month on Starter | Pro $300 per month or $2,880 per year, Scale $600 per month or $5,760 per year, plus Scale Plus and Unlimited |
| Best for | Small to mid-size Shopify stores focused on product discovery and support | Stores needing AI across WhatsApp, social DMs, email and agentic storefront search |
| Free trial | Seven-day trial on paid plans | Seven-day free trial |
How Kandid and Zipchat Compare
Kandid
Kandid is a Shopify-first AI chatbot and live chat platform that answers catalog questions, recommends products and hands off to humans. It suits small and mid-size stores focused on product discovery, with a free install tier covering 1,000 visitors.
Key strengths
- Free tier with 1,000 visitors and 100 products
- Seven-day trial on paid plans
Zipchat
Zipchat is an ecommerce AI agent spanning chat, WhatsApp, social DMs, email and storefront search. Zipchat pricing works on flat per-tier plans that meter AI replies, fitting stores needing coverage across multiple channels.
Key strengths
- Seven-day free trial
- Pro and Scale tiers for heavier volumes
How Much Does Kandid Cost Compared to Zipchat?
Kandid costs from $19 per month (Starter, billed monthly), while Zipchat's entry tier sits at $80 per month on its Shopify listing, so most stores pay less with Kandid.
Kandid plan prices and what each one includes
Starter costs $19 monthly or $199 per year and covers up to 1,000 visitors with up to 100 products. Standard runs $99 monthly or $999 per year for up to 10,000 visitors. Extra usage is metered at $2 per additional 1,000 visitors, and a free install tier covers the same 1,000 visitors.
Zipchat plan prices, from the vendor and the app store
Zipchat pricing starts at $80 per month on its Shopify listing, or $768 per year. The vendor's own page lists plans from $64 per month billed annually, then Pro at $300 monthly and Scale at $600 monthly for heavier AI reply volumes.
Cost Per Conversation: Metered AI Replies vs Visitor Allowances
What each meter measures in practice
Kandid counts monthly visitors, so one shopper browsing five products uses the same allowance as one who asks a single question. Zipchat counts AI replies, and a chatbot can fire two or three replies in one exchange. That makes cost per conversation harder to predict on reply-based plans.
Annual billing, trials and where the break-even point sits
Annual billing trims both bills: Zipchat's own pricing page lists plans from $64 per month billed yearly, and Kandid's $199 annual Starter works out cheaper than monthly. The real fork sits near 10,000 monthly visitors, where Kandid's Standard plan still undercuts Zipchat's Pro tier for most stores. Watch reply counts if your chatbot cost vs value math assumes steady traffic.
What the Money Buys: Product Discovery, Support and Channels
Shopify-first scope versus multi-channel agent
Kandid is built for Shopify storefronts. It trains on your catalog, answers product questions and recommends items, so it suits stores that sell mainly through the website widget. Zipchat works differently. Its agent runs on the chat widget, email, WhatsApp, Instagram and Messenger, and every channel's replies count toward your plan's allowance. That makes Zipchat a fair choice if social DMs and WhatsApp drive real revenue for you. Kandid's assistant, by contrast, goes deeper on product discovery inside the store, which is where most Shopify conversions happen.
Check where your chats actually start. A WhatsApp-heavy brand pays Zipchat's metered replies for good reason; a website-first store may not.
Which Should You Choose: Kandid or Zipchat?
For most stores under about 10,000 monthly visitors, Kandid is the cheaper choice. Its $19 Starter plan beats Zipchat's $80 entry tier, and the $99 Standard plan still undercuts Zipchat's Pro tier as traffic grows.
Choose Zipchat if you need higher AI reply volumes and prefer a fixed reply allowance. Choose Kandid if you want lower entry cost, a free install tier and visitor-based metering. Any Zipchat review should weigh usage patterns first, and the same applies when comparing any ecommerce chatbot platform against Kandid.
If most stores under 10,000 monthly visitors pay less with Kandid, see how the Kandid AI sales agent fits your store.
Frequently Asked Questions
Q1: How much does Kandid cost compared to Zipchat for Shopify stores?
Kandid starts at $19 per month, while Zipchat's entry tier is $80 on its Shopify listing, so smaller stores usually pay less with Kandid.
Q2: Which Shopify AI chatbot is cheaper, Kandid or Zipchat?
Kandid stays cheaper up to roughly 10,000 monthly visitors. Above that, compare your reply volume against Zipchat's Pro tier before deciding.
Q3: What does Zipchat charge per month on Shopify?
Zipchat lists $80 monthly, or $768 billed yearly. Its own pricing page shows plans from $64 per month, with Pro at $300 and Scale at $600.
Q4: Do both tools offer a free trial?
Yes. Each offers a seven-day trial on paid plans, and Kandid adds a free install tier covering 1,000 visitors and 100 products.
Conclusion
Kandid is cheaper for most stores under 10,000 monthly visitors, starting at $19. Zipchat suits teams that need WhatsApp, social and email agents with fixed reply allowances.
